Important: This Action is Permanent
Deleting your MusicPals account will permanently remove all your data and cannot be undone. Please make sure you understand the consequences before proceeding.
What Will Be Deleted
Account Information
- • Profile and username
- • Email address
- • Account settings
- • Login credentials
Content & Creations
- • All music tracks you created
- • Playlists and collections
- • Collaborative projects
- • AI generation history
Social Data
- • Comments and interactions
- • Likes and favorites
- • Follower/following lists
- • Messages and notifications
Usage Data
- • Listening history
- • Preferences and settings
- • Analytics data
- • Activity logs
Note: Content that has been shared publicly and reposted by other users may remain visible. We have no control over copies that others have saved or shared outside our platform.
Deletion Timeline
Submit Request
Send us your deletion request with your account details
Verification (1-2 business days)
We verify your identity to protect your account security
Processing (up to 30 days)
Your account and data are permanently deleted from our systems
Confirmation
You receive a confirmation email once deletion is complete
How to Request Account Deletion
Option 1: Email Request (Recommended)
Send an email to our privacy team with the following information:
To: jerry.mordi@jestoconnect.com
Subject: MusicPals Account Deletion Request
Body:
Account Email: [Your registered email]
Username: [Your username]
Reason (optional): [Why you're leaving]
Option 2: In-App Request
If you have access to the MusicPals app:
- Open the MusicPals app and go to Settings
- Navigate to Account Settings
- Scroll to Privacy & Data
- Select Delete My Account
- Follow the on-screen prompts to confirm deletion
Option 3: Contact Support
Contact our support team directly:
Email: jerry.mordi@jestoconnect.com
Data Protection Officer: jerry.mordi@jestoconnect.com
Response Time: Within 1-2 business days
Before You Go...
We're sad to see you leave! If you're experiencing issues with MusicPals, we'd love to help. Consider these alternatives:
Having Technical Issues?
Our support team can help resolve bugs, performance issues, or feature questions.
Contact Support →Privacy Concerns?
You can adjust your privacy settings, hide your profile, or delete specific content.
Review Privacy Policy →Frequently Asked Questions
Can I recover my account after deletion?
No, account deletion is permanent and cannot be reversed. All your data will be permanently removed from our systems within 30 days.
What happens to my music that others have shared?
If other users have shared or reposted your music, those copies may remain visible. We cannot control content that has been saved or distributed outside our platform.
Can I download my data before deletion?
Yes! You can request a copy of your data before deletion. Email jerry.mordi@jestoconnect.com with the subject "Data Export Request" and we'll send you a copy within 30 days.
Will I receive confirmation when deletion is complete?
Yes, we will send a confirmation email to your registered email address once your account and data have been completely deleted from our systems.
What if I have an active subscription?
Please cancel your subscription before requesting account deletion. Any remaining subscription time will be forfeited and refunds are subject to our refund policy.